FAQs

How do I buy a piece shown on the website?

Simply get in touch to find out about stock availability.  If you would like to purchase, we will send you an invoice so that you can pay by bank transfer.

Do you accept bespoke commissions?

Yes, we are happy to discuss commissions!  Please contact us and let us know what you had in mind.

Can I book an appointment?

Yes.  If you would like to view a particular piece in the privacy of your own home, we can organise this, where possible.  Alternatively, we can arrange a private meeting in London.

Do you ship internationally?

We deliver to most countries worldwide using a specialist courier.  We can also hand-deliver, if possible.  Delivery details will always be agreed with you in advance and detailed on the invoice.

Can your products be resized or altered?

If you want to buy a piece from the website, but would prefer it resized or redesigned (in different colours, for example) we will do our best to accommodate.  Please contact us with your requirements.

What is your returns policy?

We accept returns within 28 days of original purchase, except for made-to-order pieces which are non-refundable.  Please see the ‘Ordering, Delivery and Returns’ page for full details.

My piece needs repairing, what do I do?

Please get in touch.  We will need to assess the piece first, before providing you with an estimate of cost and time required.  You are welcome to take your piece to another jeweller to be repaired, but we do prefer to do the work ourselves.  This is because we can’t guarantee that work undertaken by other jewellers won’t affect the quality of the piece.

How can I be kept up-to-date about new pieces?

Simply add your email address to our mailing list at the bottom of the website, or contact us directly.

Please note: for full terms and conditions of sale, please visit the ‘Ordering, Delivery and Returns’ page at the footer of the website.